Frequently Asked Questions (FAQ)
Others
Go to shop page to purchase.
Click here to learn how you can redeem your Spirit Points!
Click here to learn how to refer a friend and enjoy some benefits!
To accept a referral, follow these simple steps on our referral guide!
Delivery/Shipping rate is dependent on weight! Do reach out to us if you would like to know what the exact rates are.
Click this link here for a step-by-step guide on how to redeem vouchers with your points.
All bottles come in different shapes and sizes. You can find the volume of a bottle on its label/box. If you’d like to find out more about a particular bottle, reach out to us and we will get the information for you.
No, there is no minimum order.
Find us here!
Yes, we are. Every Monday – Sunday from 10.30Am-10.30Pm (Sutera Mall)
Yes! Our same day delivery option is applicable for orders made before 5:00 PM, from Monday to Saturday. As for orders made after the stated date and time, do expect the “Same-Day Delivery” to be made the next day.
Our retail store, which is located here!
Your orders will only be processed after payment verification is completed.
Unfortunately, we do not ship internationally. (However, we do ship to Sabah & Sarawak! *Free shipping not applicable)
Yes, you can. At the checkout page, there is an option for you to include a note.
Our logistic partner(s) operates every other day of the week except Sundays.
Unfortunately, we do not accept cash on delivery as we require payment before dispatching the goods. We do however, accept bank transfers and credit-card payments upon pick-ups.
Definitely! Alternatively, you can also drop us a text via WhatsApp and our retail team will get in touch with you.
Although there’s a possibility of receiving your items the next day, we advise a lead time between 3-7 working days for the parcels to arrive at your doorstep.
Fret not! There are many ways you can get assistance. Drop us a text/email, give us a call, or drop by our retail store. Our friendly staff will be more than happy to assist you.
We have a tasting bar within the premises of our retail store, and you can sample some testers for a small fee. If you intend to have cocktails at our bar, do give us a call and we will tell you more about our Bar Program!
Yes, we do! Get in touch with us and we will be able to assist you further on your enquiries.
Fret not! Here you go;
GAIA U ENTERPRISE
OCBC BANK
7161172412
OCBC BANK
7161172412
Yes, you can. Just enter a different address under “Shipping Address” at the checkout.
As delivery/shipping will only take place a day after an order is processed, we advise a lead time between 2-7 working days from the date of ordering for the arrival of items.
It could take time, ranging from a week up to a few weeks depending on stock availability. Feel free to contact us if there’s an urgency on procuring certain products.
Get in touch with us and we will arrange a time and date for this to happen!
Though this is very unlikely to have happened, we sincerely apologize for the inconvenience caused. Please get in touch with our retail team and we will do our best to rectify the situation.
We strictly do not allow any exchange or return/refund of of any orders during pick-up.
Yes, you do.
We will include a “Gift Invoice” that encloses all the details of a regular invoice except for the prices.
